Privacy Policy

Vortex Insulation Inc. (“Vortex Insulation,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have.

1. Information We Collect

Information you provide. When you submit a form (such as a Comfort Scan request, a contractor bid request, or our contact form), call us, or email us, we collect the details you choose to share — for example your name, email address, phone number, mailing or property address, company name, project details, and any documents you upload (such as blueprints or photos).

Information collected automatically. When you visit our website, we and our service providers automatically collect technical information such as your IP address, browser and device type, pages viewed, referring website, and how you interact with the site, using cookies and similar technologies.

Call and form analytics. We use call-tracking and form-analytics tools to understand how visitors reach us and to improve our marketing and service.

2. How We Use Your Information

• Respond to your inquiries and provide quotes, estimates, and information you request
• Schedule and perform Comfort Scans and insulation / building-envelope services
• Communicate with you about your project, appointments, and service
• Operate, maintain, secure, and improve our website
• Send follow-up or marketing communications where permitted (you can opt out at any time)
• Comply with legal obligations and protect our rights, property, and safety

3. Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools (including Google Analytics and HubSpot) to understand how the site is used and to improve performance. We also use call-tracking technology (which may display a dynamic phone number) to measure which channels drive calls.

You can control cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect how parts of the site function.

4. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers who help us operate our business (for example, website hosting, our CRM and form provider, analytics, and call-tracking), under obligations of confidentiality
• Professional advisors such as accountants and attorneys, where necessary
• Authorities or other parties when required by law, or to protect rights, safety, or property
• A successor entity in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain personal information only as long as needed for the purposes described in this policy — to provide and document our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your California Privacy Rights

If you are a California resident, you may have the right to:

• Know and access the personal information we collect about you and how we use and disclose it
• Request deletion of your personal information
• Request correction of inaccurate personal information
• Opt out of the “sale” or “sharing” of personal information — note that we do not sell your personal information
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, contact us at info@vortexinsulation.com or (510) 462-8254. We will verify your request as required by law before responding.

8. Third-Party Links

Our website may link to third-party websites or services, including forms and landing pages hosted by our service providers. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our website is intended for a general, adult audience and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted, and we will revise the “Last updated” date above. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: